Our company was founded on January 4th, 1960, and subsequently incorporated in the state of Michigan as the Murray A. Percival Company. Shortly thereafter, Murray was approached by the Electrovert Corporation, a company we still represent today, to sell their printed circuit board wave soldering equipment. At that time, the use of PCBs was still relatively rare, and the foresight to enter this business was not without risk: the industry had yet to emerge. Today of course, circuit boards are crucial components of our everyday life, used in automobiles, medical equipment, military equipment, avionics, communications, computers, appliances and entertainment products. Electronics are ubiquitous, increasingly mobile and growing every day.
50 years ago, Murray was a pioneer servicing an emerging industry, one that has become a key component in the worldwide market of today's manufactured goods. The Murray Percival Company is now a leading supplier to the Midwest's electronics industry and offers literally thousands of products...many of which can be purchased simply and directly from this website.
The Murray Percival Company was built on Murray Sr's strong foundation of honesty, integrity, loyalty and just plain doing what's right. His goal in business was not only to provide for his family, but to be a provider to his employees and their families as well. He often said that their families were his families and it was important to him that they were given a chance to grow along with the company. Growth not just measured financially but morally and spiritually as well.
The company is today managed by Murray's three children, Murray Jr., Mark and Pam. And now representing a third generation are Murray III and Matt. The philosophy is significant: family-owned businesses represent 29% of the US GDP and 78% of new job creation. Today, as a third-generation family-owned business, the company has evolved from hardware provider to Process Enabler, delivering to our customers and utilizing ourselves the most modern tools and processes.
Anyone can offer products, but few provide measurable results that positively affect their customers' bottom line. We strive to carry on that philosophy, taking care of our family, our employees and their families and our ever-growing family of satisfied customers. The same philosophy that built our company in 1960 is still present today.
People That Care
Murray A. Percival Jr.
President / CEO
As his name suggests, Murray is responsible for leading, managing and supporting our company and its employees. On top of this, Murray also oversees strategic planning and sales management. It's a tall order but his extensive expertise and experience ensure we remain the competitive company you trust to keep you profitable.
Having began his career here over three decades ago as Stockroom Manager, Murray's knowledge of our business, our industries and our customers is vast! Now in the top job, Murray's role is extremely diverse, involving supporting our customers by building mutually beneficial relationships with many of the top equipment and material suppliers. His expertise also helps maintain a first class, highly trained and technically experienced sales force.
Continuing the pioneering business model of his father, Murray has fostered the rich culture and 'do the right thing' philosophy which underpins the way we work. Murray cites the many acquaintances he's made within the industry as his career highlights, while the addition to the company of Murray III and Matthew – two of Murray Sr's six grandchildren – is the 'icing on the cake'.
Looking ahead, Murray's aspirations remain consistent; to develop the company to meet the evolving needs of our customers, to mentor our third generation partners and provide an opportunity to make a good living for all of our GREAT associates and their families. You might think that running our business is challenge enough, but Murray is also a keen hockey player who enjoys boating, reading, ice fishing and gardening.
As Vice President, Mark is an important part of our senior management team and contributes to company policy and processes. Throughout his career here, Mark has been responsible for the success of a number of high-level projects such as the development of our e-commerce initiatives. Bringing our entire product range just a click away from our customers, the scale of this project is proof of Mark's commitment to making Murray Percival the best it can be.
Since he joined the Murray Percival team in 1984, Mark has undertaken many different roles. He's a firm believer that this variety has helped him build up a valuable picture of customer and employee experiences – enabling him to make the informed business decisions that improve these experiences into the future.
Mark's most memorable career highlight is being able to work with, and learn from, his father – company founder, Murray Percival. Mark says that Murray taught him and many other employees how to best serve customers with the utmost integrity and honesty, while maintaining profitability. Most importantly, he taught them to have fun while they do it! Today, Mark is happy that the work we do allows our customers to build and service a multitude of products that make the world safer, more comfortable and enjoyable.
Looking ahead, Mark would like to continue to evolve the company to both drive our customers' success, and reward our employees and their families. Outside of work, Mark enjoys designing, fixing and making things work. A real handy-man, Mark is keen on construction, home improvement and more daredevil pursuits including boating, ice fishing and flying – although not all at the same time! He also rarely misses an opportunity to make people smile and laugh.
Murray A. Percival III
Operations Manager / Accounts Receivable
Known affectionately here as MP3, Murray is responsible for helping to grow our business by overseeing our customer service and warehouse departments. This means he is constantly working behind the scenes with our service team to help strengthen customer relationships through strong communication and support. As the grandson of our founder, Murray Sr, Murray is committed to continuing the legacy of his grandfather by representing honesty and integrity in everything he does.
With a Bachelors Degree in Integrated Supply Management, Murray previously worked for DENSO North America in the Toyota Group where he coordinated the flow of goods and materials from its worldwide plants. He has since worked his way through the ranks here at Murray Percival, from humble beginnings washing windows and performing grounds maintenance, through to Customer Service, Shipping and Purchasing positions and finally, to Operations Manager.
Murray cites his career highlights as the small wins that take place everyday, such as helping our customers get out of a jam or working with our customer service representatives to close a big opportunity. Most of all, he says working towards a common goal with what he describes as a “great group of people” – including his father, brother, aunt and uncle – on a daily basis is extremely rewarding.
When he's not at work, Murray re-lives his glory days by playing Men's League Hockey. He's a keen follower of the Detroit Lions and Red Wings, and can also be found ice fishing in the winter months. When the weather heats up, Murray enjoys relaxing with friends and thinks that vacation time in Northern Michigan is tough to beat. In terms of the future, Murray looks forward to continuing to steer our team towards an even brighter future. How does he plan to do this? Leading by example and by “just plain doing what's right.”
Controller / HR Manager
Pam's job is to ensure that our finance division runs like clockwork. And, as a highly experienced financial manager, she is extremely good at what she does. Her primary responsibilities include financial reporting, budgeting and cash-flow management, tax compliance, payroll, employee benefit administration, purchasing supervision – the list goes on!
By monitoring our financial results and company 'health', Pam enables Murray Percival to continue our solid growth rate and ensures that we are equipped to serve our expanding customer base well into the future. Having worked for the Kmart Corporation prior to joining Murray Percival, she brought with her extensive experience in district, regional and national management positions in Sales, Personnel and Merchandising.
Putting this experience to good use for our team, Pam cites her career highlights to date as being able to monitor and manage the financial responsibilities of our company – which in turn help Mark and Murray concentrate on sales and growth. Pam's future aspirations include being part of a larger and ever-evolving organization that continues to build on Murray Sr.'s founding values of honesty, integrity and loyalty.
Outside of work, Pam has two grown-up children – Katie and Gregg Jr. After many years of supporting their various sporting activities in games and tournaments from kindergarten through to college, she now likes her vacation time to be more leisurely – and preferably near an ocean!
Donna May Belland
A driving force behind our smooth-running operation, Donna is responsible for all relevant paperwork to process and maintain payables and receivables. Providing accountability for our customers and vendors, she's an indispensable and highly experienced member of our team.
Indeed, with over two decades' worth of experience in these roles, Donna's background positions her perfectly to reliably and accurately complete the myriad of tasks she is faced with here every day. Since starting at Murray Percival, she has witnessed many changes at the company and is excited about what the future holds for us and our customers.
And when she's not at work? Donna likes nothing better than spending quality time with her family, in addition to reading, computer gaming and cycling.
Richard R. Lewis
Information Systems Manager
As Information Systems Manager, Rick is responsible for managing all of the information systems and technology of the company, ensuring they are organized, up-to-date and being used efficiently toward helping the company achieve its goals. He acts as the liaison between our office and our information technology partners, as well as leading the company’s process improvement efforts. Highly qualified and experienced with a wide range of industry-leading technologies, Rick is also our resident LEAN Sigma Champion!
Rick plays a vital role in building a team of exceptional individuals at Murray Percival. He has forged long-lasting relationships with our customers, co-workers and vendor partners. In addition, Rick is an integral part of developing and refining our company’s business processes. Simply, this means he is pretty much in every meeting.
Rick enjoys spending time with family and friends. He also likes cooking, road trips, concerts and home improvement. In his spare time, you can find him rocking the drums and singing with his cover band.
Laura M. Martin
Purchasing Manager / Customer Service Supervisor
Laura's job is to ensure that all customer orders are fulfilled not only on time, but that they exceed customer expectations – no matter how high! Her day-to-day responsibilities include overseeing replenishment, pricing, inventory control/management in GP and EVP-Vendor Managed Inventory.
Highly experienced in the Purchasing industry, Laura counts her career highlights to date as cycle counts scheduling and the launch of our EVP initiative. Looking ahead, she would like to continue to enhance this initiative, fine-tuning the service we offer to create a continually improved customer experience.
When she's not at work supporting the Murray Percival team, Laura enjoys spending time with her family along with playing golf and bowling.
Charged with overseeing our Shipping and Receiving functions, Michael's focus is simple; he ensures that customers get what they need, when they need it. A key part of our 'right first time' mentality, Michael is a highly experienced member of our team. In fact, with over two decades' experience in the warehousing industry, our warehouse couldn't be in a safer pair of hands!
In terms of career highlights, Michael cites watching the evolution of the company as it expands and grows as being extremely rewarding. Looking ahead, he is committed to making his time here as productive as possible, benefitting the Murray Percival Company, our customers and his family in the process.
EVP Business Analyst
Matt's role is focused entirely on ensuring our customers have the best possible experience – every time they partner with us. He takes pride in building long-lasting customer relationships, assisting new and existing customers with everything from initial inquiries through to order processing. Part of this role also includes supporting outside sales teams to ensure Murray Percival continues to deliver the level of service excellence for which it is renowned.
For our customers, the ability to have a one-to-one relationship with Murray Percival representatives such as Matt means they can expect real-time solutions and support. In turn, this enables them to be more productive. With a background in sales and business marketing, Matt is a highly valued member of our team. Matt enjoys being part of our close-knit working environment and says he is excited by our continually evolving business model. Going forward, Matt is looking forward to growing both personally and professionally within the company.
Personal Account Executive (PAE)
Southern Ohio, KY & WV
Fred is the go-to-guy for many of our customers. Indeed, if you need to know anything about the products we represent, he's your man. He's also built quite a reputation for devising product solutions to overcome complex customer challenges. Put simply, Fred is a shining example of the Murray Percival “We Know How” philosophy.
Having worked as part of our team for well over a decade, Fred is an authority on electronics industry processes and materials which, in turn, makes him a highly effective source of information and support for our customers. In addition to the many ways he makes a difference for our customers each day, Fred cites his position as our Designated Christmas Caroler as one of the highlights of his career. Every year, he adapts a Christmas song to the theme of our industry and leaves a festive voicemail for the team!
When he's not at work, Fred likes nothing better than spending time with his family, working in the yard and playing golf or volleyball. In terms of the future, Fred wants to learn the guitar and play in small bars. For now, he's content to be his customers' Trusted Advisor.
Personal Account Executive (PAE)
Northern Ohio, Western Pennsylvania
Kathleen (Katie) Reagan is the Murray Percival Company’s newest Personal Account Executive for the Northeast Ohio and Western Pennsylvania territory. She will be taking over for Ernie Woyma who is retiring after seventeen year of outstanding service with our company.
Katie is a Kent State Graduate with a degree Chemistry and Psychology/Sociology. She comes from a very strong technical background and scored extremely high with respect to building customer relationships. Her excellent interpersonal skills and attention to detail make her a valuable new member of our team. In her spare time, Katie enjoys being outdoors, spending Sundays with her family, and mentoring underprivileged children. She is an avid sports fan and enjoys working out 3 to 4 time a week.
Personal Account Executive (PAE)
Western Michigan & Indiana
Dave is a problem-solver at heart and likes nothing better than helping our customers find solutions to overcome the challenges they face. Part of his role involves introducing them to the many products we represent for current and future applications, ensuring they stay productive into the future. His hard work is one of the reasons we're such a trusted source and valued partner for customers in Indiana and beyond.
With over two decades' experience in the PCB industry as both an engineer and manager, Dave's experience with both process and materials ensures he is able to understand the issues our customers face daily. This experience helps him in his quest to guarantee that Murray Percival is the trusted partner that customers think of and call first when issues or opportunities arise.
In Dave's opinion, the best aspect of working for Murray Percival is being part of a team that truly cares for each member. In this environment, he is confident that his success is appreciated and fully supported by all – which it is! Dave is committed to continuing to learn and grow as part of the Murray Percival team and says he wants to be the very best at what he does. A dedicated family man, Dave has been married since 1986 and has three children. He enjoys working outdoors and always seems to have a home improvement project on the go.
Matthew W. Sheppard
Personal Account Executive (PAE)
Eastern Michigan & U.P.Michigan
If you're a Murray Percival customer based in East Michigan, it's highly likely that Matt will be a familiar face. He works closely with our customers in this region to help them make decisions that will minimize defects while increasing repeatability, reliability, productivity and – most importantly for the majority – profit!
No stranger to study, Matt joined us with a Bachelor of Arts in Economics from Michigan State University's Eli Broad College of Business, and has also completed extensive Ph. D. course work in Economics at Wayne State University with a concentration in Urban Economics and Industrial Organization.
When asked why he enjoys being part of the Murray Percival team, Matt's answer is simple. “Rarely does a company truly have the experience and relationships necessary to solve customers' problems completely. We do.” We couldn't have put it better ourselves!
Customer Service Representative (CSR)
Leading our inside Sales and Customer Support initiatives for Eastern and Northern Michigan, Kentucky and Southern Ohio, Becky works alongside Sales Reps Matt Sheppard and Fred Binggeli to provide customers with solutions for their most challenging PCB processes.
A highly experienced member of our team, Becky has an in-depth understanding of the challenges faced by customers in these regions – so is always on hand to provide a solution! She is keen to continue to learn and grow as a member of our team and, with many success stories already in her career here to date, we're confident this won't be a problem! Outside of work, Becky enjoys spending time with family and travelling as much as her hectic schedule allows.
Customer Service Representative (CSR)
Karin is primarily responsible for assisting customers with quotes, orders and resolving any issues, whilst building relationships with the customers.Having over 15 years of customer service and sales experience has helped Karin to become a good listener and identify needs and issues - sometimes before a customer can foresee them. Providing customers with personal service and establishing a relationship - she becomes attuned to each customer’s needs to help make them aware of all that MP has to offer.
Karin always aims to bring a fresh perspective to the table benefiting both the company and customer. She utilizes the benefits of technology, but doesn’t lose the human touch - which can never be replaced.
Customer Service Representative (CSR)
As a customer service representative, Kristin frequently helps our customers by answering questions and guiding them through the ordering process. Her responsibilities include interpreting our customer’s needs and resolving problems to their satisfaction; which is not always an easy task. She has the ability to actively listen and pays great attention to detail. These skills, as well as a professional demeanor, make Kristin ideally suited for her role at MP.
Kristin really enjoys the day-to-day interaction with her customers. For her, everyday it is a learning experience and no two days are ever the same.
In addition to being an essential member of the Murray Percival team, Kristin is pursuing her bachelor's degree in Psychology from Rochester College.
Marketing Coordinator / Web Content Manager
Brian Sousa is a marketing professional, graphic designer and account manager who has lived and worked in the Detroit area for over 35 years. In his career, he has worked as a project leader and manger, most notably as the Marketing Coordinator for a B2B sales and marketing company in Troy, MI, and as the Director of Operations for a private marketing firm in San Jose, CA. Brian has earned an MBA in Marketing, as well as a BA in Graphic Communication from Baker College.
In his spare time, Brian runs his own entertainment-based website. He loves to play trivia with his friends, as well as enjoying many outdoor activities such as camping, biking and skiing.
Brian is passionate about project management, and enjoys the fast-paced challenges of the marketing industry.
Enhanced Vendor Partnership
Managing MRO materials is disproportionately complex and costly
Many steps must occur efficiently and accurately when sourcing and managing MRO materials. It often involves resources from several departments including the CEO, President and sometimes even the owner. This is one reason why unnecessary emergencies frequently arise.
Have you reviewed the many steps required in your process?
- New requirements arise from a new process or customer order
- Material specifications must be reviewed and researched to determine what type of material is needed
- A search for the material is required to locate suppliers and determine price and availability
- Suppliers must now be added to the ERP system
- Orders must be placed (along with hundreds of others each month)
- Materials are then shipped and received
- Careful attention must be paid to ensure that the material is marked correctly and has adequate shelf life
- Material is entered into the stock area for storage
- Material must be tracked during use and purchasing notified when low stock levels occur
- And THEN the cycle begins all over again
Poorly managing MRO materials exposes your business to risks
These procedures rarely run as planned especially because MRO items are not normally listed on the original Bill of Materials, nor managed by one individual. These items are the first to run out or expire causing one fire drill after another. Consider just a few of the associated issues and costs.
- A highly compensated process engineer must spend valuable time researching and selecting materials and vendors
- Opportunities are missed when the company is unaware of new materials and process improvements
- Setting up new suppliers is time consuming, costly and redundant
- Supporting numerous vendors, PO’s, shipments, invoices and payments is costly
- Short shelf life promotes added scrap and waste
- Complicated logistics moving materials between receiving, warehouse and production leads to over stocking, shortgages and out of date materials
- Line-down work stoppages are intolerable
- Jobs are delayed or short shipped; increasing WIP, lowering margins, and angering customers
EVP: Enhanced Vendor Partnership
The MP Company has identified a group of select customers with whom we have a relationship and who we believe are prime candidates for this special partnership. A comprehensive range of services is available which can eliminate MRO issues and positively affect your bottom line. The package includes the following:
Personal Account Executive - Our highly trained, well-educated and experienced Account Executives continuously meet with your team to understand the nuances of your business help manage the MRO process. He/she teams with a dedicated MP Customer Service Representative who knows how to quickly address issues and support your every need.
A Unique Website - www.murraypercival.com is a professional, easy to use e-commerce website being developed with your business specifically in mind. It will provide simple order entry, quick access to your favorites, and an MP Company “We Know How” knowledge base of technical articles and videos. All of it accessible through your personal, encrypted secure portal.
Other EVP features and benefits available to improve your profitability help manage MRO materials
- Help determine the right material to meet your specification
- Source the material by brand, manufacturer part number and most economical supplier
- Get things back on track when you have an issue with either a material or the process
- Introduce your company to new and better materials and processes –“We know how”
- Provide ready access to thousands of products
- Reduce your vendor base
- Eliminate costly excess PO’s and invoices
- Obtain the material and inventory it for you and provide scalable price savings based on annual purchases
- Allow you company to leverage our buying power
- Provide periodic stock rotations and consigned inventory – pay only when used
- Provide bar code labels, Web-based scanning systems, and software to track your materials from receipt to use
- Constantly monitor material levels, based on your specific needs
- Consolidate shipments to save freight and handling costs
- Reduce waste by eliminating expired, obsolete, and slow moving materials
- Manage scrap material safely and economically
- Assure that your production line is being constantly fed to eliminate any down time from MRO shortages