Ordering and Payment Options
Five ways to order:
- Via our web store 24/7 by logging in with your Email Address and Password
- E-Mail: email@example.com
- Phone: (800) 405-1730 or (248) 276-9970 Local and International
Net 30 Day Terms are extended to customers upon approved credit. Approval Credit can be obtained by contacting our Customer Service Department. We require three trade references and a bank reference. Please allow one week to process.
Credit Card Payments
We Accept Visa®, MasterCard®, American Express® and Discover®
Credit Cards are authorized when Orders are entered and subsequently charged upon shipment. In the event that an order requires more than one shipment, it will be necessary to provide us with your credit card information again to subsequently authorize and charge as our credit card processor only allows us to charge one time against an authorization.
Under select conditions, solely at the discretion of the MP Co, C.O.D. shipments or prepayment by check may be allowed.
If you are exempt from sales tax, please provide us with a signed exemption certificate based on your shipping address location with your order. If you are uncertain of your current taxable status with us, please contact our Customer Service Department. If you believe you should be paying sales tax, or if you need a Tax Exempt Certificate form for your specific state, please notify us immediately at firstname.lastname@example.org.
Pricing and Discounts
Please login to our web store to see YOUR price. All registered visitors receive a discount off the manufacturer’s suggested price. Additional discount tiers can be reached based on your company’s total MRO spend with us. For more information regarding how our scalable pricing works, please contact us.
Market Based Pricing
All metal based products are subject to market based pricing. It is our intention to limit the frequency of cost fluctuations; however, cost for these products are subject to daily changes.
Minimum Order Quantity
Some materials may be subject to Minimum Order Quantities based on manufacture requirements.
Custom/Special Order Products
Some custom materials may be subject to quantity overage or underage based on manufacturer terms. Additionally, some materials may be considered non-cancellable and non-returnable. When applicable, these terms will be clearly stated on any provided quotations. Placement of a purchase order based on a quotation where one or both of these conditions apply, constitutes acceptance of these conditions.
Units of Measure
All bar and wire solders are priced and sold by the pound. All other products are sold per unit as noted in their respective descriptions.
Quotes can be obtained on our web store 24/7 by placing items into your shopping cart and saving them as quote. Quotes can also be obtained by contacting our Customer Service Department. Although we take every reasonable measure to ensure the accuracy of quotes, we reserve the right to correct errors in the event they occur.
Orders placed by 2:30pm EST/EDT for material in stock will be fulfilled and shipped same day. All shipping costs listed on the web store are estimates; shipping costs may vary depending on the size of your order. We make every reasonable effort to pack and ship material in the safest and most cost effective manner.
We have daily pickups for UPS and FedEx. We can typically make arrangements any major LTL carrier when shipping Freight Collect.
Orders are shipped FOB point Auburn Hills, MI or origin unless otherwise specified or agreed upon.
Orders containing material deemed hazardous by the U.S. Department of Transportation require special attention and will incur increased costs. Please contact the Customer Service Department for more information.
Claims and Damaged Shipments
Please inspect packages immediately upon receipt. Should damage occur, contact the responsible carrier immediately to initiate a claim. In most cases the freight becomes the responsibility of the recipient after leaving its point of origin. However, we will make every reasonable effort to assist you in locating materials or making a claim.
Returns and Exchanges
Please contact our Customer Service Department immediately if you would like to request a return or exchange. Some material may not be eligible for return including but not limited to: temperature sensitive material, limited shelf life material, and hazardous material. Returns may be subject to a restocking fee.
Material Certification and Warranties
Certificates of Conformance to Shelf Life, issued by our company, are available at no additional charge for applicable items. Manufacturer's Certificates of Conformance and/or Analysis may also be available for select products. Please submit your request for certificates at time of order.
All Warranties for goods sold by the Murray Percival Co. are Manufacturers’ warranties unless otherwise noted or specified.
All requests for shipping outside of North America should be made directly to our Customer Service Department. Please include your intended method of payment and shipping method when making international requests.
Limitation of Liability
The product information, specifications and descriptions contained on this website have been compiled for the use and convenience of the customers of Murray Percival Co. from information furnished by various manufacturers. In no event shall the Murray Percival Co., or its representatives and/or employees, be liable for any claim for incidental or consequential damage or lost profits arising out of, or in connection with, the manufacture, delivery or use of any product offered. Furthermore it is important that all products purchased from the MP Company be stored, maintained and used as stated within the manufactures written specifications.
Third Party Content
As part of our “We Know How” (WKH) database content from others may appear on our web store or through links located within our web store. We are not responsible for and assume no liability for any mistakes, misstatements, omissions, opinions, representations or any other content on the web store.
All trademarks and/or trade names used within this publication are copyrights of their respective holders.
Murray A. Percival Company
2014 Brown Rd
Auburn Hills, MI 48326-1702