Our Policies

 Ordering and Payment Options
  • Via our web store 24/7 by logging in with your Email Address and Password
  • Phone: (248) 276-9970 or (800) 405-1730

Credit Terms
Net 30 Day Terms are extended to customers upon approval. To apply for credit, please contact our Customer Service Department. We require three trade references and a bank reference. Please allow a minimum of one week to process. 

Credit Card Payments
We Accept Visa®, MasterCard®, American Express® and Discover®
Credit Cards are authorized when Orders are entered and are charged upon shipment. In the event that an order requires more than one shipment, it will be necessary to provide us with your credit card information again to subsequently authorize and charge. We can only accept credit card payments at the time of the initial invoice.


COD/Prepayment
Under select conditions, solely at the discretion of the Murray Percival Company, C.O.D. shipments or prepayment by check may be allowed. 

Sales Taxes
State Sales Tax is charged and collected for all products shipped to a location in MI, unless a current signed Tax-Exempt Certificate based on the Ship To address is provided to us. For sales to all other states (including  OH, KY, PA, IN and WV) for applicable purchases, Sales/Use Tax must be reported and paid by the Buyer to the respective State Revenue or Treasury Department in accordance with the Buyer’s state regulations. If you have any questions please contact our Customer Service Department.

Pricing and Discounts
Please login to our web store to see YOUR price. All registered visitors receive a discount off the standard price. Additional discount tiers can be reached based on your company’s total MRO spend with us. For more information regarding how our scalable pricing structure works, please contact our Customer Service Department.


Market Based Pricing
All metal based products are subject to market based pricing. It is our intention to limit the frequency of cost fluctuations; however, cost for these products are subject to daily changes. 

Minimum Order Quantity
Some materials may be subject to Minimum Order Quantities based on manufacturer requirements. 

Custom/Special Order Products
Some custom materials may be subject to quantity overage or underage based on manufacturer terms. Additionally, some materials may be considered non-cancellable and non-returnable. When applicable, these terms will be clearly stated on any provided quotations. Placement of a purchase order based on a quotation where one or both of these conditions apply, constitutes acceptance of these conditions. 

Units of Measure
All bar and wire solders are priced and sold by the pound, with bar solder having a minimum order quantity of 11 lbs. All other products are sold per unit as noted in their respective descriptions. 


Quotations
Quotes can be obtained on our web store 24/7 by placing items into your shopping cart and saving them as quote. Quotes can also be obtained by contacting our Customer Service Department. Although we take every reasonable measure to ensure the accuracy of quotes, we reserve the right to correct errors in the event they occur. 


Shipping
Orders placed by 2:30pm EST/EDT for material in stock will be fulfilled and shipped same day. All shipping costs listed on the web store are estimates; shipping costs may vary depending on the size of your order. We make every reasonable effort to pack and ship material in the safest and most cost effective manner. Please note our new Summer hours M-TH 8:00am-5:00pm EST and Friday 8:00am-3:30EST


Shipping Carriers
We have daily pickups with UPS and FedEx. We can typically make arrangements with any major LTL carrier when shipping Freight Collect. 

FOB Point
Orders are shipped FOB point Auburn Hills, MI or origin unless otherwise specified or agreed upon. 

Hazardous Materials
Orders containing material deemed hazardous by the U.S. Department of Transportation require special attention and will incur increased costs. Please contact the Customer Service Department for more information. 

Non-Freezable Materials
During the winter months, some materials must be prevented form freezing to maintain their integrity. In the event you place an order for such material and the weather may present an issue, our Customer Service Department will contact you to discuss options.


Claims and Damaged Shipments
Please inspect packages immediately upon receipt. Should damage occur, contact the responsible carrier immediately to initiate a claim. In most cases the freight becomes the responsibility of the recipient after leaving its point of origin. However, we will make every reasonable effort to assist you in locating materials or making a claim. 


Returns and Exchanges
Please contact our Customer Service Department immediately if you would like to request a return or exchange. Some material may not be eligible for return including but not limited to: temperature sensitive material, limited shelf life material, and hazardous material. Returns may be subject to a restocking fee. 

Material Certification and Warranties
Certificates of Conformance to Shelf Life, issued by our company, are available at no additional charge for applicable items. Manufacturer's Certificates of Conformance and/or Analysis may also be available for select products. Please submit your request for certificates at time of order. All Warranties for goods sold by the Murray Percival Company are Manufacturers’ warranties unless otherwise noted or specified. 

International Requests 
At this time, our web store only accepts registrations from the United States, Canada and Mexico. All requests for shipping outside of North America should be made directly with our Customer Service Department. Please include your intended method of payment and shipping when submitting your request.


Limitation of Liability
The product information, specifications and descriptions contained on this website have been compiled for the use and convenience of the customers of Murray Percival Company from information furnished by various manufacturers. In no event shall the Murray Percival Company, or its representatives and/or employees, be liable for any claim for incidental or consequential damage or lost profits arising out of, or in connection with, the manufacture, delivery or use of any product offered. Furthermore, it is important that all products purchased from the Murray Percival Company be stored, maintained and used as stated within the manufacturer's written specifications. Please Note: While we do our best to ensure that all pricing, product information, and graphics are correct and updated in a timely manner, the Murray Percival Co. is not responsible for typographical errors and prices are subject to change without notice.


Third Party Content
Content from third parties may appear on our web store or through links located within our web store. In no event shall the Murray Percival Company, or its representatives and/or employees, be liable for any mistakes, misstatements, omissions, opinions, representations or any other content on the web store.

Trademarks
All trademarks and/or trade names used within this publication are copyrights of their respective holders. 

Terms of Use Agreement
Thanks for visiting our Web store. We hope you found our store to be helpful and user friendly. By using our Web store, you are agreeing to comply with and are bound by the above terms of use. If you do not agree with the above terms, you should not use our site. This agreement may be amended by us at any time without specific notice to you, the user. The latest agreement will always be posted on this site in this location. We will continue, as we have for over fifty years, to always follow our founder’s direction by always remaining honest, carrying on all business with integrity and continuing to do what’s right in all situations. We thank you for the opportunity to serve you. 


Contact Information
Murray Percival Company
2014 Brown Rd
Auburn Hills, MI 48326-1702
United States