Our Web Store

How to Login

New Users - Simply click on the register button in the upper right hand corner of the homepage. Fill out the correct information in the areas provided and select submit in the bottom right hand corner.


My Account

After logging into your account, select the “My Account” button located in the top header to see a high level overview of your account. You can view and edit your contact information, password and address information. Also shown are your recent orders and quotes which can be opened and edited. If you have an order or quote number simply type it into the “search orders and quotes” window and you will be directed appropriately. You may also select to use the navigation pane on the left of your screen to gain more access to your specific account details. 



  • Account Overview - provides an easy way for our customers to view and browse important information without having to drill down into multiple pages. As you make your selection from the menu on the left hand side of the page your applicable data will be displayed. Following is a brief overview of the many selections provided.

  • My Favorites - You can add products to your “My favorites” list that you order frequently or might want to consider purchasing in the future. You have the opportunity to view, edit, add to cart, remove, or e-mail your wish-list from this area.

    Orders

  • Order History - From this section, you can easily view at a list of previous orders and/or items purchased, review your order status and repurchase products.

  • Sales Quotes - Provides an easy way to review all open quotes generated either by you the user or one of our CSR's. You can convert the quote to an order, print, or e-mail to a friend or coworker. Also displayed is the quote expiration date and quote expiration date.
  • My Recently Purchased Items - Allows you to view your recently purchased items, date of purchase and the ability to add any of those products to your cart.
  • Quick Order Entry - If you have a part number or know what you’re looking for our Quick Order feature can get you checked out in minutes. Once selected, a blank items box is displayed. You also will have the option to create quick order lists for future purchases.
  • Quick Order List - Quick Order List can be found by clicking on the orange Quick Order Entry button in the header. Quick order lists enable you to save specific product lists that you can use for reorders and quick checkouts. Multiple lists can be saved and built by entering in the Murray Percival product code and quantity desired. You can also fill this information into the Quick Order List item box from an Excel spreadsheet with the corresponding item number and quantity in it. If you have previous lists already made in your Quick Order you can click the white clipboard button next to that list and that will fill out your Quick Order Entry and allow you to continue your checkout. 
        

  • Quick Order Entry Search - In the Quick Order Entry window there will be a grey eyeglass icon. Once you select this icon it will bring up your Quick Order Item Lookup search bar where you can search the Master Catalog or within your Order History. You can search by keyword or item number. 


Payments

  • Invoice History - Prior invoices can easily be searched for, reviewed and even printed if required for further use. You may also elect to pay invoices with a credit card through our portal; this can be managed from the payments tab. 

  • Credit Card Details - All stored credit cards may be viewed from this area. One can also add new credit card details by selecting the Add New Credit Card button at any time. Your credit card information is encrypted at all times while in our possession - during transmission and/or storage - using PCI standards.

  • Payments - Prior invoices can easily be searched for, reviewed and even printed if required for further use. You may also elect to pay invoices with a credit card through our portal; this can be managed from the payments tab.


    Account Settings 

  • Login Details - Within this location you can manage your log in information including username and password.



  • Address Book - Provides you an easy way to edit your address or those of your associates that have addresses associated with the web store. New addresses may be added as well.

  • Preferences - Our customers can easily manage the way in which we communicate together. Your e-mail preferences can be set so that you can receive order, shipping, quotes and many other automatic e-mail confirmations upon specific transactions.

  • Sub Users - The site has been designed to give one parent user and multiple sub users the ability to access the site. The parent user controls which sub-users have the options to make purchases vs. shop only. A complete list containing all sub users can be found listed under the Account Settings Tab. You must be associated with your company in order to take advantage of your specific price/discount. This section also allows you to edit sub user preferences including, share options, invoice access and name changes.
  • Newsletter Subscription - By re-entering your current e-mail address you will begin to receive our company newsletter, valuable pain/remedy stories, new product announcements, valuable coupons and special product discount announcements.

Enhanced Product Detail and Selection

Product Selection - Products can be found by selecting one of the subheadings in the following categories:

Shop By Product Family
Shop By Brand
Popular Product Families
Keyword / Item Search

A popular option is to enter information into the "Keyword / Item Search" window at the right side of the top navigation bar. Simply type in the first few letters or numbers of the product, brand or part number, and our Auto-Fill option will do the rest. You will see a drop down list of matching key words and/or part numbers which will point you in the right direction. The more specific the search; the less options will appear on the drop down list. 

  • Narrow By - Left side navigation tool that provides a significant advantage towards finding your exact product quickly. Narrow By selection filters include: Product Family, Product Type,Dimensions, Brand and More Ways to Shop. Of course color, size and other important criteria are also available. "More ways to shop" offers further filtering. 
  • Your Price - Once you have registered and logged in, you will see both the Standard price, as well as your personalized price. Your price level is based on your current purchasing status with our company. If you have any questions regarding your current price level, please contact us via e-mail or telephone.
  • Current Inventory - For your convenience, on the product selection and product description pages, you will be able to view our current inventory and approximate lead times for additional quantities if an item you are requesting is currently out of stock 
  • Product Information - Descriptions, pictures, specifications, data sheets and material data safety sheets (if applicable) are available for review on all product detail pages. 


  • Related Products - Located along the right side of the product description page are products related to the current product you are viewing. It is often a useful practice to browse this section for related materials and accessories that you may need to complete a process. 
  • Accessories - Located under the accessories tab of the product page, are the listed accessories that will enable you to use the product selected to its fullest extent.

If you can’t find what you are looking for, please find the “Ask the Experts” tool that is located in the lower 
left area of our Home page or on the floating tab on the right hand side of your screen. 
Describe what it is that you are looking for in detail, and we will do our very best to locate it for you.
 You can also call our Auburn Hills HQ at (800) 405-1730, Monday – Friday between 8:00AM – 5:00PM EDT. 

Specials and Current Promotions

Marketing to our customer base, as well as prospective customers is a great for us to maintain relationships and introduce ourselves to a wider audience in our industry. From time to time, we will promote new products, offer special discounts and provide valuable information about improving processes and increasing productivity. If you ever have questions or comments about our promotions, you can always contact our Marketing Department, Customer Service Representative (CSR), or Personal Account Executive (PAE). We want to make sure that you are taking advantage of all we have to offer. 


Staying in Touch

We believe that staying in touch and having a healthy interaction with our customers promotes success for all involved. You may have received one of ourEmail promotions or read one of our Press Releases in you favorite industry publication. We are active members of IPC and SMTA, and regularly attend events such as APEX Expo. Our intention is to communicate well with our customers and vendor partners, and learn from their valuable feedback. Below are few of the way that we deliver our message. 


eDM (Electronic Direct Marketing) - Featured Products and Discounts, Pain/Remedy,
Process 
Improvement, Newsletter and Announcements
Direct Mailing - Postcards, Brochures and Flyers, Samples and Demonstration Requests
Press Releases - Over 80 industry electronic publications
Social Media (Join Us) -  LinkedIn, Twitter, Facebook and YouTube
Website Blog “Happening at Murray Percival” - Interactive posts from our office staff


And if all of this wasn't enough, you can always pick up the phone and call one of our friendly and knowledgeable staff. We are here to answer questions and solve problems. (800)-405-1730


The many features reviewed in this document can be shared with your associates through either print, e-mail or other social media from within our site. If you need help on our site there are 'Contact Us' buttons located throughout the site. If you would like to provide us your feedback simply select a contact us button to send an e-mail or call us at (800)-405-1730, we would love to hear from you.